The Boring Stuff
A Bit About Our Policies and Processes:
How will I get my order?
All of our orders are delivered by Royal Mail unless you’ve ordered lots of lovely products, in which case we may use a courier service for heavier parcels.
We dispatch orders Monday to Friday and try our best to dispatch them the next day in a single parcel. We will post your items out 2nd class meaning you should receive them within 3-5 working days.
How much is UK delivery?
We are delighted to offer free postage & packing for orders over £20 delivered within the UK. If you spend less than £20 our standard postage & packaging fee is £1.95.
For orders over £75 we will upgrade your delivery to be recorded, which will require a signature from you.
What if I want my items sooner?
We can understand that sometimes you want your items as soon as possible (and who wouldn’t) – you therefore have the option to select quicker delivery under the postage and packaging section of our check-out.
We offer Special Delivery via Royal Mail, which guarantees next day delivery once we have processed your order. We will make every effort to ship your items on the same day if your order is placed before 3pm Monday to Friday. The price for special delivery is £6.95. Please note next day does not include Bank Holidays, Saturdays or Sundays. If you have any queries about our delivery options please get in touch firstname.lastname@example.org.
Do you deliver outside of the UK?
Whilst most of our lovely customers are in the UK we are pleased to be able to offer international delivery. Postage & Packaging will be more expensive than our UK rates and you have 2 options. We use Royal Mail’s Standard International Service; however if you’d prefer a signed and tracked service please select this when you pay for your items.
World Zone 1
World Zone 2
Tracked & Signed
Usual shipping times for international deliveries are between 5 – 10 working days.
Please note when ordering goods for international delivery, you could be subject to import duties and taxes, which apply when the package reaches the specified destination. Additional charges for customs clearance are your responsibility and we cannot be held liable for these charges which are outside of our control. Customs policies can vary between countries so you should contact your local customs office for further information. Please also note that when you order anything for international delivery from paulspaperandpens.co.uk you will be classed as the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Where is my order?
We don’t provide a tracking service for your order but if you’ve any concerns or just want an update on your order then please get in touch.
PLEASE NOTE THE FOLLOWING:
Our working week is Monday – Friday. Orders placed on Friday afternoons will be processed the following Monday.
Please ensure that your delivery address and postcode is correct before paying for your order. We will not take responsibility for delayed or undelivered orders where an incorrect or incomplete delivery address has been provided. If you are having your order delivered to a workplace, please make sure that you’ve included the company name if required along with the name of the intended recipient.
Unless you have chosen to pay for next day delivery, we cannot guarantee that your order will arrive in the delivery estimates outline above. All delivery estimates are based on Royal Mail’s advice and sometimes the postal network can experience delays at busy times.
Unfortunately, we cannot change a delivery address once an order has been dispatched.
What if I want to return my item(s)?
We hope that you’re completely happy with your stationery from Paul’s Paper and Pens. However, if you’ve changed your mind at all you can return the items for a full refund of the cost of the product or an exchange within 14 days.
Please contact email@example.com for our returns address and to let us know to expect your return.
The item(s) must be unopened and unused and in the original packaging. Please include your order details in the parcel and ensure the item(s) are wrapped up carefully so that they arrive back with us safely. You (the customer) will be responsible for covering the cost of return postage and the items remains your responsibility until they reach us so you may want to choose a tracked or signed for service as we cannot be held responsible for any returns that go missing in the post.
Refunds will be process to the same payment method you used for the original purchase and can typically take up to 3-5 working days to reach your account. Exchanges can take up to 4 working days to process.
What if my order is faulty or damaged?
If you have any concerns about the quality of your item(s) please contact us immediately via firstname.lastname@example.org and we’ll put it right. If we’re not able to offer a replacement due to stock levels then we’ll offer a refund or exchange.
How much is delivery?
Full details on our delivery options can be found in our delivery section
Is your stationery genuine?
All of our stationery is completely authentic – guaranteed!
The item I’m after is sold out, when will it be back in stock?
Oh no – we hate to think of you being disappointed. Please email us and we will notify you when your item is back in stock.
How can I pay for my order?
We accept most major credit and debit cards or you can pay by PayPal. All of our prices are in UK pounds sterling (GBP).
What if I have a question that’s not listed here?
Just get in touch via email@example.com and we’ll do our best to help you.
At Paul’s Paper and Pens know how important it is to keep your personal information safe and secure and we are totally committed to ensuring that your online shopping experience with us is completely private. To put it simply we will never, ever share your personal information with third parties.
What information do we collect?
When you buy something from Paul’s Paper and Pens, as part of the process we collect the personal information you give us such as your name, address and email address. In addition when you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
What do we do with the information?
The information we collect allows us to process your order and give you the best possible shopping experience. We may use your email address to contact you from time to time and make sure you know about any new products or promotions we think would be of interest to you. You can of course opt out of receiving any marketing emails from us.